COMMON QUESTIONS

FAQ 2017-07-21T16:54:54+00:00
Why RTP Carbon Fiber Inserts? 2017-06-21T22:05:59+00:00

Carbon fiber inserts have several benefits over spring steel inserts, including…

  • Half the weight of spring steel inserts
  • Twice as rigid as spring steel inserts
  • Will not rust
  • Can be used for either right or left foot
Who uses RTP carbon fiber inserts? 2017-06-21T22:05:51+00:00

RTP carbon fiber inserts are currently being used by athletes in the NFL, NBA, NCAA, and NAIA.

Orthopedic Surgeons, Sports Medicine Physicians, Podiatrists, Chiropractors, Athletic Trainers and Physical therapists recommend them to their patients.

Which insert should I choose? 2017-07-26T12:46:10+00:00

SEMI-RIGID

The RTP Semi-Rigid Carbon Fiber Insert is best used for turf-toe, mid-foot sprains, metatarsal stress fractures, toe fractures, prevention of recurring chronic injuries, and transition from rigid insert to semi-rigid as injury improves.

RIGID

The RTP Rigid Carbon Fiber Insert is used for more acute injuries that need more rigidity, such as Lis Franc, metatarsal fractures, acute turf toe, and transition from walking boot to shoe. Usually athletes are started with this insert when they return to play.

ARTHRITIC/POST-OP

The RTP Arthritic/Post-Op Carbon Fiber Insert has very minimal flex and is used primarily for mid-foot arthritis or other conditions requiring minimal movement of the foot and post-op care of foot and toe surgeries. Not recommended for athletes to compete in.

How do I know exactly what size to order? 2017-06-06T14:19:11+00:00

RTP Carbon Fiber Inserts are sized to fit your normal shoe size. To properly size the insert, stand barefoot and measure foot in cm and that converts to proper size.

Do they come in half sizes? 2017-06-06T14:18:43+00:00

RTP Carbon Fiber Inserts only come in full sizes. If you wear a half size go down to nearest size. If you wear a 10 ½ then order a 10.

Do you have women’s sizes? 2017-06-21T22:14:41+00:00

RTP Carbon Fiber Inserts are sized for men. Women’s shoes are generally 1 size larger than men’s, so if a female wears a size 10 she would order a male’s size 9.

Do you offer team pricing? 2017-06-06T14:18:15+00:00

We do offer discounts for volume orders. Please contact us for team pricing and we’ll be happy to assist you.

Do you make other products besides carbon inserts? 2017-06-06T14:17:13+00:00

RTP also makes custom-made carbon fiber protective splints for shoulder, ribs, and wrist hand, and hip, knee, shin, and toe guards. Contact us for more information.

What is your return / refund policy and process? 2017-07-26T08:02:36+00:00

RETURNS

You have 30 calendar days to return an item from the date you received. To be eligible for return, your item must be unused and in the same condition you received it. Your item must be in the original packaging and also have the original packing slip.

REFUNDS

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment.

SHIPPING

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any further questions on how to return your item to us, of if you would like to initiate a return, please contact us.